Terms of Service
Last updated: May 30, 2026
1. Agreement to These Terms
These Terms of Service (“Terms”) govern your access to and use of the website pilonidalhealth.com and the purchase of any products from it (together, the “Services”), operated by Pilonidal Health Limited (“we,” “us,” or “our”).
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Who We Are
Pilonidal Health Limited is a private company limited by shares, registered in Ireland under company number 814052, with its registered office at 2 Meadow Grove, The Meadows, Hollyhill, Cork, County Cork, T23 X23A, Ireland. You can contact us at help@pilonidalhealth.com.
3. Important Health and Medical Disclaimer
Please read this section carefully.
The information provided on our website — including blog posts, guides, product descriptions, our free ebook, and any other content relating to pilonidal cysts, coccyx pain, or related conditions — is provided for general informational and educational purposes only. It is not medical advice and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.
No doctor–patient relationship. Using our website or purchasing our products does not create a doctor–patient, therapist–patient, or any other professional healthcare relationship between you and Pilonidal Health Limited. We are an independent information and wellness resource, not a medical practice.
Our products are comfort products, not medical devices. Our coccyx cushions are ergonomic comfort and seating products. They are not FDA-cleared or FDA-approved medical devices, and they are not intended to diagnose, treat, cure, or prevent any disease or medical condition, including pilonidal disease. Any relief experienced is individual and results vary from person to person.
Always consult a professional. Always seek the advice of a qualified physician or other licensed healthcare provider with any questions you have regarding a medical condition or before making any decisions about your treatment. Never disregard professional medical advice, or delay seeking it, because of something you have read on our website.
In an emergency. If you think you may have a medical emergency, do not rely on our website. Call your doctor or your local emergency number (911 in the United States) immediately, or go to the nearest emergency department.
4. Eligibility
You must be at least 18 years old to use our Services and place an order. By using our Services, you represent that you are at least 18 years of age and that the information you provide to us is accurate and complete.
5. Products, Pricing, and Availability
We make every effort to display our products and their prices accurately. However:
- Prices are listed in U.S. dollars and are subject to change without notice.
- We reserve the right to limit quantities, correct pricing errors, and refuse or cancel any order at our discretion, including after an order has been submitted.
- Product images are for illustration; slight variations in color or appearance may occur.
- All products are subject to availability.
If we cancel an order you have already paid for, we will issue a full refund to your original payment method.
6. Orders and Payment
When you place an order, you are making an offer to purchase. Your order is accepted when we send you a confirmation or ship your item. Payment is processed securely through our third-party payment provider, Stripe (WooPayments). By submitting payment information, you confirm that you are authorized to use the payment method provided.
7. Shipping, Returns, and Refunds
Shipping of your order is governed by our [Shipping Policy], and returns, replacements, and refunds are governed by our [Return & Refund Policy]. Both are incorporated into these Terms by reference. Please review them before purchasing.
8. Acceptable Use
You agree not to use our Services to:
- Violate any applicable law or regulation
- Infringe the rights of others
- Transmit any harmful code, attempt to gain unauthorized access to our systems, or interfere with the proper functioning of the website
- Use our content for commercial purposes without our written permission
9. Intellectual Property
All content on our website — including text, graphics, logos, images, our ebook, and product descriptions — is the property of Pilonidal Health Limited or its licensors and is protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written consent.
10. Disclaimer of Warranties
To the fullest extent permitted by law, our Services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that our website will be uninterrupted, error-free, or free of harmful components, or that any health-related outcome will result from using our products.
Nothing in this section limits or excludes any warranty or right that cannot be limited or excluded under the law applicable to you as a consumer.
11. Limitation of Liability
To the fullest extent permitted by law, Pilonidal Health Limited and its directors, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or in connection with your use of our Services or products.
To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to these Terms, our Services, or our products will not exceed the amount you paid us for the product giving rise to the claim in the twelve (12) months preceding the claim.
These limitations do not apply to liability that cannot be limited or excluded under applicable law — including, for consumers, liability for death or personal injury caused by our negligence, fraud, or any statutory rights that cannot be waived.
12. Indemnification
You agree to indemnify and hold harmless Pilonidal Health Limited from any claims, losses, or expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of our Services, to the extent permitted by law.
13. Third-Party Links
Our website may contain links to third-party websites or services that we do not own or control. We are not responsible for the content or practices of any third-party sites. Links are provided for convenience and do not imply our endorsement.
14. Changes to These Terms
We may update these Terms from time to time. The updated version will be indicated by the “Last updated” date above. Material changes will take effect when posted. Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
15. Governing Law
These Terms are governed by the laws of Ireland, and the courts of Ireland will have jurisdiction over any dispute arising from them.
If you are a consumer, this does not deprive you of the protection of mandatory consumer-protection laws of the country or U.S. state in which you reside. Nothing in these Terms affects your statutory rights as a consumer.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
17. Contact Us
If you have any questions about these Terms, please contact us:
Pilonidal Health Limited
2 Meadow Grove
The Meadows
Hollyhill
Cork
County Cork
T23 X23A
Ireland
Email: help@pilonidalhealth.com